Hello
I’m Md. Tasdikul Islam Khan
// My self introduction
Name {
First name: Md. Tasdikul Islam;
Last name: Khan;
}What I Do {
Profession: Associate Lead, Tech Support;
CMS: Joomla;
Expert: HTML, CSS, JavaScript, PHP;
}
#05
Years;
By utilizing my extensive knowledge and expertise in troubleshooting various technical issues, I aim to efficiently resolve customer concerns and provide prompt and accurate solutions. I am committed to maintaining a high level of professionalism and communication, ensuring that customers feel valued and their needs are met effectively.
2024
Associate Lead, Tech Support, Ollyo
- Communicating with potential and existing customers via Live Chat, Email.
- Solving issues related to Joomla based products via Technical Support Forum.
- Testing products, writing bug reports and suggesting new features based on feedback.
- Writing tutorials, product documentation and knowledgebase articles.
2022
Specialist, Technical Support, Ollyo
- Communicating with potential and existing customers via Live Chat, Email.
- Solving issues related to Joomla based products via Technical Support Forum.
- Testing products, writing bug reports and suggesting new features based on feedback.
- Writing tutorials, product documentation and knowledgebase articles.
2021
Senior Analyst, Tech Support, JoomShaper
- Communicating with potential and existing customers via Live Chat, Email.
- Solving issues related to Joomla based products via Technical Support Forum.
- Testing products, writing bug reports and suggesting new features based on feedback.
- Writing tutorials, product documentation and knowledgebase articles.
2019
Support Engineer, JoomShaper
- Communicating with potential and existing customers via Live Chat, Email.
- Solving issues related to Joomla based products via Technical Support Forum.
- Testing products, writing bug reports and suggesting new features based on feedback.
- Writing tutorials, product documentation and knowledgebase articles.
2019
Business Intelligence Intern, Grameenphone
- Labeled 1600 images in a Python written software.
- Modified CSS and HTML for Reporting Dashboard.
- Written Python program for analyzing Territory KPI.
- Researched network speed test methodology and tested speed for 2 days.
- Modified written program in Python for data fetched from Facebook Webhook.
2019
Call Center Agent, Bkash
- Obtaining client information by answering telephone calls; interviewing clients; verifying information.
- Determining eligibility by comparing client information to requirements.
- Establishing policies by entering client information; confirming pricing.
- Informing clients by explaining procedures; answering questions; providing information.
- Maintaining communication equipment by reporting problems.
- Maintaining and improving quality results by adhering to standards and guidelines; recommending improved procedures.
- Updating job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishing sales and organization mission by completing related results as needed.
2018
Web Developer Intern, Olivine Limited
- Performed manual testing on Charity website.
- Collected, included and verified data for 64 districts for Prottoyon website.
- Prepared 4 SIF Presentation and presented to the ICT division for funding approval.
- Attended Customs website meeting with ICT division and prepared meeting minutes.
2015
Sales Consultant, Daraz BD
- Attract new customers.
- Advising customers on products.
- Providing the best customer service possible.
- Handling claims.
- Processing returns and exchanges.
- Building customer loyalty.
- Receive payments.
- Telephone customers for tracking and follow-up.
#Awards;
Outstanding Contributor 2023
In January 2024, I received the esteemed "Outstanding Contributor 2023" accolade from Ollyo, acknowledging my outstanding contributions and unwavering dedication within the Technical Support division. Over the past year, I exhibited a steadfast commitment to delivering exceptional assistance and tackling intricate technical challenges, garnering the respect and gratitude of peers and clients alike. This recognition underscores my fervor for providing exemplary service and my capacity to make substantial contributions to the team's accomplishments. I am appreciative of this acknowledgment and eagerly anticipate further excellence in my role, aiming to consistently deliver outstanding outcomes in the times ahead.
Key Contributor 2021
In December 2021, I was honored with the prestigious "Key Contributor 2021" award from Ollyo, recognizing my exceptional performance and dedication within the Technical Support team. Throughout the year, I consistently demonstrated a strong commitment to providing top-notch support and resolving complex technical issues, earning the trust and appreciation of both colleagues and customers alike. This achievement reflects my passion for delivering outstanding service and my ability to contribute significantly to the success of the team. I am grateful for the recognition and look forward to continuing to excel in my role while delivering exceptional results in the future.
#Customer Reviews;
As a support agent with three years of experience, I take great pride in providing exceptional technical support to our valued customers. It is my constant endeavor to ensure their satisfaction by addressing their concerns promptly and effectively. I believe that customer feedback is a valuable testament to the quality of service provided. Here are some excerpts from feedback received from our esteemed customers, highlighting their positive experiences and the impact of my support work.
